This Privacy Policy describes how Wael Zeitouni DDS PLLC (“we,” “our,” or “us”) collects, uses, and protects information when you visit or interact with our website, subdomains, and related online services, including online tools made available through them (collectively, the “Site”).
Information We Collect
We may collect personal information that you voluntarily provide when you:
- Submit a contact or appointment request form
- Schedule an appointment through an online booking tool
- Call, text, or email our office
Depending on the features used, this information may include your name, email address, phone number, patient status (new or existing), preferred location, appointment type, insurance information or coverage status, ZIP code, sex, and date of birth.
Where payment method collection is enabled for online scheduling, we may also collect or process limited payment-related information, such as payment processor identifiers, setup status, customer identifiers, payment method identifiers, appointment identifiers, and related transaction metadata. Full payment card numbers and security codes are collected, processed, and stored by our payment processor, such as Stripe, and are not stored by us or by PatientUp.
If you schedule an appointment for a child, dependent, or another individual, we may collect information relating to both the patient and the responsible parent or guardian, including names, contact information, and dates of birth.
We may also automatically collect certain technical and usage information, such as IP address, browser type, device information, pages visited, referring website data, and interaction data collected through analytics, advertising, security, and performance measurement tools.
Scheduling and Form Submissions
When you submit a form or schedule an appointment, your information may be transmitted to our office and to the service providers and systems we use to process inquiries, coordinate scheduling, and manage related operations, including practice management or scheduling platforms.
We use the information you submit to respond to inquiries, process appointment requests, confirm scheduled appointments, coordinate services, and support related operational and administrative functions.
Where a card-on-file requirement applies, payment method information may be used to reserve an appointment, store a payment method through our payment processor, support payment authorization, and administer applicable cancellation, no-show, late-arrival, deposit, payment, refund, or billing policies.
We do not maintain full medical or dental records through this website alone.
Email and SMS Communications
Because email address and phone number may be required fields for certain forms, appointment requests, online scheduling tools, and related online services, you may receive transactional email and text communications relating to your inquiry, appointment request, appointment confirmation, reminders, review requests, feedback requests, or other service-related communications, as applicable.
Message and data rates may apply. If supported by your carrier or messaging provider, you may be able to reply STOP to prevent additional text communications.
Call Tracking and Recording
Calls to our office may be monitored or recorded for quality assurance, training, customer service, and call-handling purposes, where permitted by applicable law.
Third-Party Providers and Integrations
Our Site may, depending on the services enabled by our practice, integrate with third-party providers that support scheduling, practice management, communications, payment processing, analytics, advertising, hosting, infrastructure, security, and related business operations.
When you use these tools, certain personal, technical, and scheduling information may be shared with those providers and with our internal systems as needed to process your request, coordinate scheduling, operate the Site, support appointment-related communications, measure performance, and maintain security.
Where payment method collection is enabled, payment information is handled by our payment processor, such as Stripe, subject to the processor’s applicable terms, notices, and privacy practices.
Review request links may direct you to third-party review platforms, such as Google, Facebook, Yelp, or other public review websites. Reviews submitted on those platforms are public and are governed by the applicable platform’s own terms, notices, and privacy policies. Please do not include personal health information in public reviews.
When a third-party-hosted tool or service is made available through the Site, or when separate third-party terms or privacy policies are expressly presented to you, your use of that specific tool or service may also be subject to the applicable third-party terms, notices, and policies.
Where applicable, these third-party providers operate under their own privacy policies and security practices. We encourage you to review those policies when you interact with third-party-hosted tools or services.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality, analyze performance, maintain security, and support marketing and communication efforts.
Depending on the services enabled by our practice, we may use third-party tools and platforms for:
- Analytics and performance measurement
- Advertising and marketing
- Call tracking and communication systems
- Appointment scheduling and practice management integrations
- Website hosting, infrastructure, and security services
- Payment processing and card-on-file workflows, where enabled
These tools may collect information about your interaction with the Site, such as IP address, browser type, device information, pages visited, referral data, and similar technical and usage information.
Depending on the services enabled and the way our tools are configured, analytics or advertising providers may receive identifiers or hashed identifiers, such as email address or phone number, for attribution, conversion measurement, campaign performance analysis, or related marketing analytics.
You can control cookies through your browser settings. Disabling cookies may affect certain functionality.
We may also use bot-detection and security services to protect our forms and website from automated abuse. These services may collect limited technical and behavioral information to distinguish human users from bots and protect the integrity of the Site.
How We Use Information
We may use collected information to:
- Respond to inquiries and appointment requests
- Process and confirm online scheduling activity
- Support payment method collection, card-on-file authorization, and applicable cancellation, no-show, deposit, refund, or billing workflows where enabled
- Communicate regarding our services
- Send transactional confirmations, appointment-related communications, review requests, or feedback-related communications
- Improve website performance and user experience
- Measure marketing effectiveness, lead activity, review link delivery, opens, clicks, and related engagement
- Maintain security and prevent misuse
- Comply with legal and regulatory obligations
Sharing of Information
We do not sell your personal information.
We may share information with trusted service providers who assist us with website hosting, infrastructure, analytics, advertising, communications, call tracking, scheduling systems, practice management integrations, payment processing, security, and related business operations. These providers process information on our behalf in connection with the services they provide to us.
We may also disclose information if required by law, to respond to legal process, to protect our rights or safety, or to prevent fraud, abuse, or security issues.
Data Security
Our Site uses encryption and is hosted on infrastructure with security protections designed to help protect information in transit and at rest. While we implement reasonable safeguards, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.
Data Retention
We retain submitted information for as long as reasonably necessary to respond to inquiries, process scheduling activity, maintain business and operational records, analyze performance, comply with legal obligations, resolve disputes, and enforce our agreements. Information may be deleted, anonymized, or de-identified when no longer reasonably necessary.
Medical Information Notice
This Site is intended for general communication and scheduling purposes. Please do not submit additional sensitive medical or dental details through the Site unless specifically requested as part of scheduling, intake, or related operations. If you need to share urgent or highly sensitive health information, please contact our office directly by phone.
Your Privacy Rights
Depending on your state of residence, you may have rights to request access to, correction of, or deletion of certain personal information we maintain about you, subject to applicable law. To submit a request, please contact us using the information below.
Children’s Privacy
Our Site is not directed to children to use independently. However, a parent or guardian may provide information about a child, dependent, or other individual in connection with scheduling, appointment requests, or related communications. If you believe information about a child was submitted in error or without proper authorization, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on this page and the “Last Updated” date at the top of the page may be revised.
Contact Us
If you have questions about this Privacy Policy, please contact:
Wael Zeitouni DDS PLLC
403 S Central Ave
Locust, NC 28097
Phone: (704) 888-6247
Email: [email protected]
